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Site Usage Terms & Conditions

Our aim is to make it as easy as possible to learn First Aid and related subjects with St John Wales. The following conditions are therefore intended to be as simple as possible to help you meet your training needs. Terms and conditions are subject to change without notice.

  1. Bookings may be made by email, via the St John Wales website, fax, letter or telephone. Telephone bookings must be confirmed in writing on request.
  2. Payment for all courses should be made at time of booking and must be settled prior to course start date, otherwise delegates will not be permitted to join the course.
  3. In exceptional circumstances it may be necessary for us to cancel and/or reschedule training courses. In such cases we will endeavour to give as much notice as possible, the offer of a free transfer to another course date or a full refund of course fees paid.
  4. Should circumstances mean that a transfer to another St John course is required; the following charges will apply dependent on notice given:
    • More than 2 weeks notice prior to course - No charge
    • 2 weeks notice prior to course - 25% of course fee
    • Less than 1 week notice prior to course - 50% of course fee
  5. If you have to cancel a course and are unable to transfer the booking to another date at the time of cancellation, the following charges will apply:
    • More than 2 weeks notice prior to course - No charge
    • 2 weeks notice prior to course - 50% of total course fee
    • Less than 1 week notice prior to course - Full fee, no refund
    Cancellation or transfer must be made in writing and received by St John Wales within the required notice period.
  6. If you do not attend a course, and have not previously informed us, the full course fee remains payable.
  7. To conform with Health & Safety Executive requirements for statutory certificates, attendance at all sessions is mandatory. If delegates arrive late for a course, or are absent from any session, we reserve the right to refuse to accept them for training if we feel they will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.
  8. Where a delegate's demeanour and/or general behaviour affects the harmony of the learning environment and disturbs the enjoyment of the course for other delegates, that delegate will be asked to leave the course. In all such cases, the full course fee remains payable.
  9. The company reserves the right to cancel any course if there are insufficient numbers to run a viable course. In such circumstances you will be given as much notice as possible and the offer of a free transfer to another course date or a full refund of fees paid.
  10. To be eligible to attend a two day Re-qualification Course, candidates must be in possession of a valid First Aid at Work Certificate. This certificate should be 'in date' on the last day of the Re-qualification course.
  11. The company reserves the right to alter pricing and/or course content as necessary and without prior notice.

First Aiders - Guidelines for candidates and employers

The duties of a First Aider can be physically demanding. It is the employer's responsibility to ensure that candidates are free from any condition which would affect their capability, and that they have the aptitude to cope with an intensive course of study. We welcome candidates with disabilities for training, but the responsibility to ensure that they are appropriately supported in their workplace remains with the employer.